1. Introduction
This Privacy Policy explains how VELSENTIX SYSTEMS PRIVATE LIMITED (“VELSENTIX”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit velsentix.com (the “Website”), contact us, or buy or use our products. We process personal data in line with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023, as applicable.
2. Information we collect
- Information you provide: your name, phone number, email address, city or address, and enquiry details when you submit a form, call, email or message us on WhatsApp.
- Installation details: information about your tank, pump or starter panel (such as make, model and photos) that you share for a compatibility assessment.
- Transaction information: billing and delivery details needed to process orders, invoices and warranty service.
- Technical information: basic data such as browser type, device type and pages visited, collected automatically by our hosting provider or embedded services.
3. How we use information
- To respond to enquiries and provide quotations, compatibility assessments and technical guidance.
- To process orders, deliveries, installation support, warranty and after-sales service.
- To improve our products, Website and customer support.
- To meet legal, tax, accounting and regulatory obligations.
- To send you product information or updates, only where you have agreed to receive them. You can opt out at any time.
4. Sharing of information
We do not sell your personal information. We share it only:
- with logistics partners, installers or service partners where needed to fulfil your order or service request;
- with service providers who host our Website or support our operations, under appropriate confidentiality obligations;
- where required by law, court order or a government authority; or
- to protect the rights, property or safety of VELSENTIX, our customers or others.
5. Our products & your data
The VELSENTIX Wireless Tank & Pump Control System runs over a local radio link between its two nodes. It has no Wi-Fi, mobile app, cloud service or internet connection, so the product does not send your usage data to VELSENTIX or any third party.
6. Cookies & third-party services
The Website does not use advertising cookies. Some pages embed third-party services, such as Google Maps on our Contact page and Google Fonts for typography. These may set their own cookies or collect technical data under their own privacy policies. Links to WhatsApp or other external sites are governed by those sites' policies.
7. Data retention
We keep personal information only as long as needed for the purposes described here, including warranty periods, or as required by law, such as tax and accounting rules. After that, we delete or anonymise it securely.
8. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data. You may also withdraw consent you have given or nominate another person to exercise your rights. To make a request, contact us using the details below.
10. Children
Our Website and products are not directed at children under 18, and we do not knowingly collect their personal data.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact & grievances
For privacy questions, requests or grievances, please contact:
VELSENTIX SYSTEMS PRIVATE LIMITED
C/o Md Harun Al Rashid, Bara Astana, Near Primary School, Paschim Medinipur, West Bengal - 721101, India
Phone: +91 6294297011
Email: harunalrashid.mxd84@gmail.com
We aim to acknowledge grievances promptly and resolve them within the timelines set by applicable law.